DPIM

Full name and the expansion of DPIM abbreviation

DPIM is an abbreviation for Distributor Product Integrity Manual. It is a comprehensive, internal quality management and operational standards system developed by ExxonMobil, dedicated to its authorized distributors of Mobil™ lubricants. The goal of DPIM is to ensure that Mobil™ products reach end customers in their unchanged, original quality, in line with the highest manufacturer standards, at every stage of the supply chain managed by the distributor.

What is DPIM?

DPIM is a set of strict guidelines, procedures, and best practices that must be implemented and adhered to by authorized ExxonMobil distributors. This system covers all aspects of the distributor’s activities that may affect the quality and integrity of the product, from the moment it is received from the refinery or ExxonMobil’s central warehouse until delivery to the customer.

Main objectives of DPIM

The primary objectives of the DPIM system are:

• Guarantee of originality and authenticity of Mobil™ products: Protection against counterfeiting and unauthorized modifications.
• Maintaining the highest product quality: Preventing contamination, degradation, or damage to products during storage, transport, and packaging.
• Ensuring compliance with manufacturer specifications: Guaranteeing that the customer receives a product with parameters stated by ExxonMobil.
• Standardization of operational processes: Implementation of uniform, high standards of service at all authorized distributors.
• Increasing customer trust: Building confidence that by buying from an authorized distributor using DPIM, they are receiving a top-quality product.
• Brand protection of Mobil™: Maintaining the brand’s reputation as a symbol of quality and reliability.

What areas of operation does DPIM cover?

The DPIM system regulates a wide range of distributor activities, including:

• Receipt of goods: Procedures for delivery control, verification of documentation, and the condition of packaging.
• Storage: Requirements for conditions of storing lubricants (temperature, humidity, cleanliness, product segregation, the principle of FIFO).
• Packing and repackaging: Strict rules regarding the transfusion of products into smaller packages to prevent contamination and maintain traceability (if applicable).
• Transport and delivery: Standards for transport vehicles, load securing, loading, and unloading procedures.
• Batch traceability: Ability to track each batch of product from manufacturer to customer.
• Customer service and complaint management.
• Staff training: Ensuring that employees know and understand DPIM requirements.
• Document and record management.
• Regular internal and external audits conducted by ExxonMobil to verify compliance with DPIM.

Customer benefits from buying from a distributor implementing DPIM

Choosing a supplier who has implemented and complies with DPIM standards brings tangible benefits to customers:

• Product authenticity guarantee: Assurance that the purchased Mobil™ oil or lubricant is authentic and comes from a legitimate source.
• Quality assurance: The product has been stored and transported under appropriate conditions, minimizing the risk of degradation.
• Compliance with the specification: Receiving a product with parameters guaranteed by ExxonMobil.
• Professional service: Resulting from high operational standards and trained personnel.
• Technical support: Authorized distributors often offer additional support in the selection and use of lubricants.
• Safety and reliability: Using original, high-quality products translates into better machine and equipment protection.

Mobipol and DPIM

Mobipol, as a long-standing authorized distributor of ExxonMobil lubricants, proudly implements and adheres to the stringent standards of the DPIM system. Thanks to this, our customers can be certain that each Mobil™ product purchased at Mobipol is original, of the highest quality, and handled with utmost care at every stage of our operations. The DPIM system is the foundation for building long-term trust and satisfaction of our customers.